Terms of Use - Verbao

1. Who you are contracting with

These Terms of Use ("Terms") form a binding agreement between you and Verbao ("Verbao", "we", "us", or "our"), the provider of the Verbao AI proofreading service available at verbao.app and related domains (the "Service"). By creating an account, accessing, or continuing to use the Service you agree to these Terms. If you are using the Service on behalf of an organisation, you confirm that you have authority to bind that organisation. If you are an individual, you confirm that you are of legal age to enter into a contract in your jurisdiction.

2. The Service

Verbao provides AI-assisted proofreading of text, uploaded documents, and images for spelling, grammar, punctuation, and formatting. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service within the plan you have selected. We may add, change, or remove features at any time.

3. Accounts and accuracy of information

You are responsible for keeping your account credentials confidential and for all activity under your account. You agree to provide accurate information and to keep it up to date.

4. Acceptable use

You must not misuse the Service. In particular, you must not:

use the Service for any unlawful, fraudulent, or abusive purpose;
upload content you do not have the right to submit, or that infringes anyone's intellectual property, privacy, or other rights;
attempt to probe, scan, or interfere with the security or integrity of the Service, or introduce malware;
scrape, reverse engineer, resell, or redistribute the Service or its output beyond the rights granted in these Terms;
attempt to circumvent usage limits, quotas, or technical protections;
use the Service to generate content that is illegal, defamatory, hateful, deceptive, or produced to impersonate a real person without their consent.

5. Your content and AI outputs

You keep all rights to the text and documents you submit ("User Content"). You grant Verbao a limited licence to process User Content solely to provide the Service to you. We do not use your User Content to train AI models, and we do not store the content of your submissions on our servers (see our Privacy Notice).

AI outputs may contain errors, omissions, or unintended edits. You are responsible for reviewing suggestions before relying on them, and Verbao is not a substitute for professional editorial, legal, medical, or other regulated advice. If you believe an output infringes your rights, contact us at hello@verbao.com and we will act on legitimate takedown requests. Repeated infringement may result in account termination.

6. Payments, billing, and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders. Paddle provides all customer service enquiries related to payments and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Checkout Buyer Terms and Verbao's Refund Policy.

Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from your account or via paddle.net; access continues until the end of the paid period. Fees are exclusive of applicable taxes, which Paddle collects where required.

7. Intellectual property

The Service, including all software, models, branding, documentation, and design, is owned by Verbao or its licensors and is protected by intellectual property laws. Nothing in these Terms transfers any right, title, or interest in the Service to you other than the limited licence expressly granted.

8. Service availability

We work hard to keep the Service running, but we do not guarantee that it will be uninterrupted, error-free, or continuously available. We may suspend the Service for maintenance, upgrades, or in response to security or operational issues.

9. Suspension and termination

We may suspend or terminate your access to the Service for material breach of these Terms, non-payment, suspected fraud or security risk, or repeated or serious policy violations. You may stop using the Service and close your account at any time from your account page. On termination, your access ends and any User Content held in your browser session is cleared.

10. Warranties and liability

To the fullest extent permitted by law, the Service is provided "as is" and Verbao disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Our aggregate liability for any claim arising out of or relating to the Service is limited to the fees you paid to Verbao in the 12 months before the claim. We exclude liability for indirect, consequential, or special damages, including loss of profits, revenue, data, or goodwill. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, death, or personal injury caused by negligence.

11. Indemnity

You agree to indemnify and hold Verbao harmless from claims and losses arising out of your User Content, your unlawful use of the Service, or your breach of these Terms.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the Service or by email. Continued use after changes take effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection rights available in your country of residence.

14. Contact

Questions about these Terms: hello@verbao.com.